What term describes moving a caller from one person to another during a phone call?

• A. Extension
• B. Depress
• C. Entry Level
• D. Transfer (a Phone Call)

Answer: (D)

Transferring a call describes the action of moving a caller from one person to another during a phone conversation. In a real office or help-desk setting, you transfer when the caller needs to speak with someone who is more capable of handling their request, so you connect them to the appropriate person or department. An extension, by contrast, is the numeric address you reach on the system to contact a specific person, not the act of handing off the call itself. The other options don’t fit because they don’t describe the process of moving the caller to another voice on the line. You might hear or use phrases like, “I’ll transfer you to that department now,” which illustrate the exact action.